Frequently asked questions

How do I maintain my lacquered floor?
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Maintaining your lacquered wood floor Maintaining your lacquered wood floor on a regular basis will keep it looking its best. This will protect your floor investment and add appeal to your property. The correct products should always be used when maintaining your floor as the lacquer it has been treated with will have specific needs. […]

How do I maintain my oiled floor?
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Maintaining your oiled wood floor Maintaining your oiled wood floor on a regular basis will keep it looking its best. This will protect your floor investment and add appeal to your property. The correct products should always be used when maintaining your floor as the oil it has been treated with will have specific needs. […]

What is a floating floor?
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Floating floors A floating floor is engineered floor (excluding parquet) that is put on top of an underlay and not physically fixed to an existing sub-strate. We do not recommend floating solid floors or parquet due to movement. Our Engineered Flooring section has the full list of products suitable for floating. Reasons for floating floors The […]

Why do wood floors have a bevelled edge?
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Bevelled edges A bevelled edge is a manufacturing feature where the long sides of boards have a micro tapered edge. The ends of the boards have no bevel and are referred to as ‘square edged’. Bevelled edges are used on both solid and engineered floors. The size of the bevel varies depending on the manufacturer. […]

What is Overlay wood flooring?
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Overlay flooring Overlay flooring refers to the thickness of the product. Any floor that is less than 18 mm in thickness is a non-structural product and is therefore an overlay product. Overlay products are most often pre-finished with a lacquer or oil and must be laid over an existing sub-floor i.e floor boards, concrete, plywood […]

How do I maintain my wood floor?
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Maintaining your wood floor Maintaining your wood floor on a regular basis will keep your floor looking its best. This will protect your floor investment and add appeal to your property. Floor Maintenance Regime An effective maintenance regime should consist of: 1. Dry cleaning: Floors should be cleaned on a daily basis using normal dry […]

What are quartersawn floor boards?
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Quarter sawing is a method of sawing logs whereby a log is cut into quarters and then boards are cut across the grain with an angle as close to 90 degrees perpendicular to the grain as possible. There is less movement (shrinkage and expansion) than standard solid wood floors. This type of floor is most […]

Sound reduction for wood flooring
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Sound reduction for your wood flooring Sound reduction is an important factor to consider when you are buying your wood floor which is achieved by the type of underlay that you use. All of our underlays have some form of sound reduction ranging from 17dB to 28dB Sound reduction is generally used with an engineered […]

Can you advise which underlay to use for my wood floor
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Choosing the right underlay for your wood floor Underlay is only used for floating engineered wood floors (You should never float a solid floor). There are various different types of underlay that depend on the flooring situation and or your budget. You will need to assess the environment where the floor is being laid and […]

What are the benefits of Pre-lacquered wood flooring?
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Pre-lacquered Wood flooring Pre-lacquered flooring is designed to be a highly durable, low maintenance finish that will usually last between two to seven years depending on the level of traffic and usage. Pre-lacquered floors do require some regular maintenance by way of cleaning the floor with an appropriate type of cleaning product. When a floor requires […]

What are the benefits of Pre-oiled wood flooring?
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Pre-oiled Wood flooring Pre-oiled flooring is designed to be maintained by the customer rather than having to engage specialised flooring contractors to periodically replenish the finish. Oiled floors do require some regular maintenance by way of applying a new coat of oil every 12 to 18 months. The major benefits are that it is possible […]

About Skirting and Beading
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Skirting and beading are wood floor accessories primarily available in Oak. Some oak designs have been baked to produce a darker brown and uniform colour. They are primarily unsealed to enable the customer to choose a finish that suits the particular setting. Below are the different types of skirting: – Skirting Boards Skirting is used […]

What is Distressed or Aged Wood Flooring?
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Distressed and aged wood flooring are engineered boards or parquet wood blocks that we have manufactured with a worn appearance. Both Distressed and Aged floors are as structurally sound as all other flooring products we make. The intentional ageing or distressing process produces a floor with a more rustic aesthetic, adding character to the home […]

What are Floor Moulding Trims used for?
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Floor Moulding Trims  Floor Moulding Trims are used to complete the finish of the floor. There are different mouldings to deal with different structures such as other flooring surfaces, fireplaces, doorways, or fitted structures such as wardrobes and cupboards, stair cases, and steps. The mouldings are available in a variety of species such as Oak, Walnut […]

What is Baked Oak Flooring?
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Baked Oak flooring Baked Oak flooring has been produced in response to demand for dark oak flooring. Baked oak has a uniform appearance that is an environmentally friendly substitute for non-sustainable exotic species. The process of producing baked oak is achieved by high temperature treatment in special industrial sealed kilns using thermo-steam and heat to transform […]

What is 5G Click system flooring?
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5G Click or Clic system flooring is a category of overlay boards within the engineered flooring group. The 5G Clic system is available in a wide range of species that allows for quick and easy laying without the need for glue.

Do the Natural Wood Floor Company fit wood floors?
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Wood Flooring Maintenance and Installation The Natural Wood Floor Company is a leading manufacturer and retailer of high quality wood floors. We are unable to provide installation and/or floor maintenance services. Wood Flooring Maintenance and Installation Products However we do provide all of the products needed to install and maintain your floor. For more information […]

How do I fit a wooden floor to concrete?
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To install a floor over a concrete or screed sub floor there are a few options: The most common is to bond directly to the sub floor using a suitable flooring adhesive. However, not all flooring types are suitable for this method. The next, and probably the easiest, is to float an engineered floor on […]

What is the difference between solid and engineered floors?
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The difference between Solid Flooring and Engineered Flooring Engineered boards are made up of several layers whereas solid wood boards consist of a single piece of wood. Engineered boards are much more stable with many being suitable for underfloor heating. Solid wood boards are unsuitable with underfloor heating. Solid wood flooring A Solid floor is […]

Will my floor change colour over time?
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Why Would a Wood Floor Change Colour? Wood is a natural product, and as such all floors change over time to some degree. The extent of this change depends on the species, type of finish, and the amount contact with direct sunlight. Most floors will experience a change of colour and will tone down over […]

How do I acclimatise my wood prior to installation?
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How to Acclimatise Wood Flooring For proper acclimatisation to occur, the temperature and humidity of the wood flooring should match the temperature and humidity of the room where the wood will be laid. The type of flooring purchased and the season in which you will be laying the floor will affect the duration of acclimatisation. Solid Wood […]

Why acclimatise a wood floor before it is installed?
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Why Acclimatise Wood Floors? When preparing wood floors for laying, the wood should be acclimatised to the environment it will be laid in. For proper acclimatisation to occur, the temperature and humidity of the wood flooring should match the temperature and humidity of the room where the wood will be laid. Wood is a hygroscopic material meaning […]

Is it ok to lay a solid floor as a floating floor?
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What is a Floating Floor? A floating floor is a floor laid on top of an underlay and not physically fixed to an existing substrate. Read more about Floating Floors in our FAQ article: What is a Floating Floor? We would never recommend laying a solid wood floor as a floating floor. Solid floors are […]

How much flooring do I need?
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Recommended Wood Flooring coverage In all cases it is recommended that you order an additional amount of wood to cover wastage. This may be for cutting or selection according to taste. See our measuring guide within our help and advice section for a detailed process showing how to measure and calculate your floor area. The […]

Can a wood floor be installed with under floor heating?
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Floors compatible with underfloor heating Most of our engineered floors are compatible with underfloor heating. You can view our flooring that is suitable for under floor heating by ticking the ‘Suitable for Under Floor Heating’ indicator in the selection criteria on our Search Floors page  see more Additionally, the suitable floors also have an icon […]

Why is my wood floor cupping?
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As with cracks between boards, both cupping and crowning are natural reactions to moisture and should not be a concern if they occur only to a minor extent. More severe cases, however, indicate a serious moisture problem. Wood floor cupping Cupping describes a condition in which the edges of a board are high and its […]

Why are there gaps in my floor?
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Almost every wood floor endures some expansion and contraction as seasons and humidity levels change. When homes are heated, humidity levels plummet, boards shrink, and spaces appear between the boards. In dry months, cracks can easily develop to the thickness of a thumbnail on a typical 57mm oak floor. With light coloured woods the gaps […]

What is the difference between the grades in Oak Flooring?
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Premier or Prime Grade Prime Grade also known as select, or A B Grade, is the highest grade of flooring we provide. Its slight colour variation and low knot content provides a clean uniformed look. The grain is slightly straighter then the lower grades and a Prime grade Oak floor will contain very few and […]